Terms of service

Terms and Conditions of Sale – Easerack

1. Scope of Application

These General Terms and Conditions of Sale (“Terms”) govern all distance sales contracts between Easerack Smart Home Co., Ltd. (hereinafter referred to as “the Seller”) and the end consumer (hereinafter referred to as “the Customer”) purchasing products through the website www.easerack.com(“the Website”) for personal, non-commercial use.

By placing an order through the Website, the Customer acknowledges and accepts these Terms in full. The Seller reserves the right to modify or update these Terms at any time without prior notice. Any updates will apply only to orders placed after the revised Terms are published on the Website.

These Terms do not apply to products or services offered by third parties linked on the Website (such as via banners or hyperlinks). Easerack is not responsible for products or services offered by other sellers or for e-commerce transactions between Customers and third parties.

2. Company Information and Contact

Products sold on www.easerack.com are provided by:

Easerack Smart Home Co., Ltd.
Head Office: Wuxi, Jiangsu, China
Factory Address: Changzhou, Jiangsu, China
Email: support@easerack.com
Customer Service: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)

3. Contract Formation

The purchase contract is concluded when the Customer submits an order through the Website and receives an electronic confirmation email from the Seller. Orders may be placed only by individuals aged 18 or older.

The Seller reserves the right to reject or cancel any order at its discretion, for example, if the product is unavailable or payment cannot be verified.

4. Order Modification or Cancellation

Customers may modify or cancel an order within 6 hours after receiving the order confirmation email by contacting support@easerack.com.
After this period, the order enters the processing stage and can no longer be modified or canceled.

5. Products

Each product page on the Website provides key details including specifications, dimensions, and installation information.
Product images are for illustrative purposes only. Differences in color or finish may occur due to lighting or monitor settings.
All products are supplied with user manuals and installation guides.

6. Prices

All prices are listed in U.S. Dollars (USD) or Euros (EUR) depending on the Customer’s region.
Prices include applicable taxes unless otherwise stated.
The Seller reserves the right to modify product prices at any time; however, such changes do not affect confirmed orders.
Shipping fees and import duties (if applicable) are shown at checkout and depend on the destination country.

7. Shipping and Delivery

a) Shipping Costs
Easerack provides free standard shipping to most regions. Additional fees may apply for remote or overseas destinations. Customs duties, taxes, or import charges are the responsibility of the Customer.

b) Delivery Times
Estimated delivery times are displayed at checkout and may vary based on destination and courier services. Delays caused by customs clearance or local holidays are beyond the Seller’s control.

c) Receiving Goods
Upon delivery, the Customer must inspect the package condition. If damaged, the Customer must accept it with reservation (“Received with Reservation”) and immediately notify support@easerack.com with photos within 48 hours.

8. Product Availability

If one or more ordered items become unavailable, the Seller will inform the Customer and propose an alternative product or a full refund using the original payment method.

9. Payment Methods

Accepted payment methods include:

  • Credit or Debit Card (Visa, MasterCard, American Express)

  • PayPal

  • Bank Transfer (for bulk or B2B orders)

All payments are processed securely. The Seller does not store any payment card details.

10. Right of Withdrawal (Return Policy)

Customers have the right to withdraw from the purchase contract within 14 days of receiving the product, without penalty and without giving any reason.

To exercise the right of withdrawal, the Customer must notify the Seller via email at support@easerack.com within 14 days of delivery.

Returned products must be unused, undamaged, and include all original parts, manuals, and packaging.
Return shipping costs are borne by the Customer unless the return is due to a confirmed product defect or incorrect shipment.

11. Limitations to Withdrawal

The right of withdrawal does not apply to:

  • Custom-made or personalized products

  • Products that have been installed or used

  • Items that cannot be returned for hygiene reasons once opened (e.g., laundry accessories that have been in contact with clothing)

If the returned product shows signs of damage or misuse, a partial refund may apply to account for depreciation.

12. Return Procedure

Once the return request is approved, the Customer will receive return instructions and a shipping address. The Customer must return the product within 14 days after approval and provide the tracking number to the Seller.

Upon receiving and inspecting the returned item, the Seller will process the refund within 10 business days. Refunds are made using the same payment method as the original transaction.

13. Warranty and After-Sales Service

Easerack products are covered by a 1-year limited warranty (unless otherwise stated) against manufacturing defects.
The warranty does not cover damage caused by misuse, incorrect installation, or unauthorized modifications.

To submit a warranty claim, please email support@easerack.com with your order number, description of the issue, and photos or videos of the defect.

14. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the People’s Republic of China.
Any dispute shall be resolved amicably where possible. If not, disputes will be subject to the exclusive jurisdiction of the courts of Changzhou, Jiangsu Province, China.

15. Customer Service

For order inquiries, technical support, or warranty assistance, please contact:
support@easerack.com
www.easerack.com