FAQ

After payment is confirmed, orders are usually processed and dispatched within 1–2 business days. Estimated delivery times vary by destination and customs clearance, and are typically 7–14 business days. Remote areas and islands may require additional time. Delivery timelines are estimates—if there is a material delay, we will assist with tracking and resolution.

It depends on your experience and local electrical requirements. EaseRack Air and Pro models connect in a similar way to a standard ceiling light, but if you are not familiar with electrical installation, we recommend using a qualified electrician for safety and compliance.

Yes. You can request an invoice during checkout, or email us with your order number and billing details. We’ll provide an electronic invoice where applicable.

Shipping charges (if any) are shown at checkout before payment. We may offer free or discounted shipping for certain regions during promotions. Import duties, taxes, or handling fees are not included unless explicitly stated at checkout.

Installation location depends on the model and your home’s structure. Many customers install EaseRack products in areas such as balconies, bathrooms, or laundry rooms.

• For sloped ceilings, a compatible cable or mounting kit may be required (if available for your model).
• For wall mounting, please use compatible brackets designed for your specific product.
• For plasterboard/drywall, suitability depends on reinforcement and correct anchors—professional assessment may be needed to ensure safe load support.

EaseRack operates from Changzhou, Jiangsu, China. Our team supports product design, manufacturing coordination, and quality checks for the products sold on our website.