Refund policy

Return & Refund Policy

We want you to be completely satisfied with your EaseRack purchase. If a product doesn’t fit your needs, we offer an easy return process.

1) Return Window (30 Days)

You may request a return within 30 days of delivery for most orders shipped to the EU and the United States.

EU notice: EU customers also have a statutory 14-day right of withdrawal. Our 30-day return window is an additional benefit and does not affect your statutory rights.

2) How to Start a Return (RMA Required)

To request a return, please email us at support@easerack.com with:

  • Order number
  • Product name / SKU (if available)
  • Reason for return
  • Photos/videos (required if there is damage or a defect)

If your return is approved, we will issue a Return Merchandise Authorization (RMA) and provide the return address.
Returns sent without an RMA may be refused.

3) Return Condition Requirements

To be eligible for a refund, items must be:

  • In new, unused condition
  • Unassembled and in original factory packaging
  • Returned with all included parts/accessories

Items returned in a condition that prevents resale may be subject to a partial refund or additional fees (we will notify you after inspection).

4) Transit Damage – Resolution Options

If your order arrives with shipping-related damage, please contact us within 7 days of delivery at support@easerack.com and provide photos/videos of the packaging and the item.

Depending on the situation, we will offer one of the following solutions:

  • Replacement parts (if needed), or
  • Return / replacement (if the damage affects normal use or safety), or
  • Partial compensation (a partial refund/credit) if the damage is cosmetic and does not affect normal use.

The compensation amount will be determined case-by-case based on the severity of the damage and supporting evidence, and we will confirm the proposed solution with you before processing.

5) Shipping Cost Responsibility

A. EaseRack covers return shipping or provides a solution if:

  • The item has a manufacturing defect (materials/workmanship), or
  • The item was damaged in transit, or
  • You received the wrong item.

We may request photo/video evidence for verification and records. In some cases, we may provide replacement parts instead of requiring a return.

B. Customer covers return shipping if:

  • Change of mind / no longer needed
  • Ordered the wrong size/style/color
  • Delivery issue caused by incorrect customer information (e.g., wrong address)

We strongly recommend using a trackable and insured shipping method. We are not responsible for packages lost or damaged in transit.

6) Inspection & Refund Timeline

Returned items will be inspected upon arrival.
If approved, refunds are typically processed within 7–10 business days after we receive the returned package (processing times may vary by payment provider).

7) Bulk Orders

We do not accept returns for bulk orders (5 or more items) unless the products are defective or damaged in transit.
To avoid mismatches, we recommend ordering one item first before placing a large order.

8) Restocking / Handling Fees (If Applicable)

For non-defective returns (change of mind), a restocking/handling fee of up to 15% may apply only if we provide a return label or handle return logistics on your behalf, and it will be deducted from the refund.
If you arrange your own return shipping, we will confirm whether any handling fee applies before you ship the item back.