Shipping policy

1.Delivery Times

All EaseRack orders are shipped via reliable international courier services such as DHL, FedEx, UPS, or equivalent partners.
Once payment has been confirmed:

Credit Card / PayPal / Online Payment: Orders are processed, packed, and dispatched within 1–2 business days.
Bank Transfer / Offline Payment: Orders are dispatched within 1–2 business days after payment has been received.

The overall delivery time includes both processing time and courier transit time.
Estimated delivery is typically 7–14 business days depending on the destination country and customs clearance.
Remote areas and islands may require additional delivery days.

While we always strive to ensure timely delivery, estimated delivery times are not guaranteed. EaseRack cannot be held responsible for delays caused by customs procedures, local courier schedules, or force majeure events (such as weather disruptions, strikes, or pandemics). If a shipment is materially delayed, we will assist in tracking and resolving any delivery issues. Where required by applicable law, customers may have additional rights.

2.Delivery Methods

Once your order is shipped, you will receive an email with tracking information and courier details.
Please ensure that someone is available to receive the parcel at the shipping address provided.

If the delivery attempt fails due to recipient absence or incorrect/insufficient address information, the courier will leave a delivery notice or message. Customers are responsible for contacting the courier to reschedule delivery or arrange pickup.

Unclaimed parcels may be held for up to 5 working days at the courier’s local depot. After that, the parcel may be returned to the sender, and any return, storage, or re-delivery costs will be charged to the Customer.

3.Receipt of Goods

Upon delivery, please carefully inspect the packaging before signing the delivery note.
If the package appears damaged, opened, or tampered with, sign the delivery slip as “RECEIVED WITH RESERVATION” and describe the issue (e.g., “box damaged” or “seal broken”).

Then, contact support@easerack.com within 7 days of delivery with photos/videos of the packaging and the item, as well as your order details. Reporting damage within this time frame helps us provide the most appropriate solution.

Depending on the situation, EaseRack may offer replacement parts, a return/replacement (if the damage affects normal use or safety), or a partial refund if the damage is cosmetic and does not affect normal use.

Invoices and receipts are sent electronically by email and must be retained for any warranty or return claims.

4.Delivery Charges

Shipping fees vary depending on the destination country and product type (manual or electric).
Applicable shipping costs are displayed at checkout before payment.

Custom duties, import taxes, local taxes (if applicable), or handling fees imposed by destination countries are the responsibility of the Customer and are not included in the product price or shipping fee unless explicitly stated at checkout.

EaseRack offers free or discounted shipping to certain regions during promotions, which will be clearly indicated on the product page or checkout. When free shipping is offered, it applies to shipping charges only and does not include import duties or local taxes unless explicitly stated at checkout.