Contact EaseRack Customer Support
Need help with an order, product question, installation issue, spare parts request, or a business inquiry? Contact the EaseRack team and we’ll do our best to assist you during business hours.
For faster support, please include your order number (if available), product name or model, and a short description of your question.
Business Information
Name: EaseRack
Address: No. 1-2, Yangqi Road, Linnan Village, Henglin Town, Changzhou Economic Development Zone, Changzhou, Jiangsu, China, 213103
Email: support@easerack.com
Tel: +86 18912472776
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
How We Can Help
- Order Support – order status, tracking, delivery questions, and missing parcel issues
- Product Questions – help choosing the right model for your space and daily use
- Installation Help – basic setup guidance, mounting questions, and installation references
- Spare Parts – replacement part requests and compatibility questions
- After-Sales Support – product issues after delivery and general usage questions
- Bulk Orders / Projects – trade inquiries, project support, and quantity-based requests
Before You Contact Us
To help us respond more efficiently, please prepare the following where possible:
- Your order number
- The product name or model
- A short description of the issue or request
- Your delivery country
- Photos or a short video for installation, damage, or missing parts issues
Helpful Links
Compare product types by space and use.
Check shipment status and delivery progress.
Review delivery regions, timing, and order handling.
Read return conditions and refund details.
Explore bulk order and trade support.
Browse answers to common questions.
FAQ
What should I include in my message?
Please include your order number if available, the product name or model, and a short description of your question or issue. Photos or short videos are also helpful for installation or damage-related inquiries.
Can I contact EaseRack about bulk orders or project support?
Yes. For bulk orders, reseller inquiries, or design project support, please include your project type, estimated quantity, destination country, and preferred models in your message.
How do I request spare parts?
Please include your order number, product name or model, and the part you need. Photos are helpful if you are unsure about the exact part name.
